Shipping policy

Last updated: October 1, 2026

Processing and Dispatch

In-stock physical orders are processed and dispatched within one business day. Processing time is separate from delivery time. Business days are Monday through Friday, excluding applicable holidays. Any pre-order or backorder timeframe will be stated in the relevant product or order information.

Free Shipping

Free Shipping is our only shipping option. Estimated U.S. delivery is 2–8 business days after dispatch.

Enter your delivery address at checkout to confirm that we can ship to your destination and to review destination-specific estimates, including for Alaska and Hawaii.

International Orders

International availability and destination-specific delivery estimates are shown at checkout. The U.S. estimate does not automatically apply to international delivery. Customs clearance and local carrier handling may affect delivery times.

Customs duties, import taxes, and similar fees not collected at checkout are the customer's responsibility where applicable, unless the offer states otherwise or applicable law requires otherwise.

Tracking and Delivery Estimates

We email tracking information when your order ships. A tracking number or "label created" status can appear before the carrier records receiving your parcel. A label alone does not confirm dispatch or that a parcel is moving.

Some shipments travel with a shipping partner before reaching the final delivery carrier. Follow the tracking link or links supplied for your order. Tracking scans can take time to update.

Delivery times are estimates, not guaranteed arrival dates. Carrier delays, weather, holidays, customs, and other delivery conditions may affect arrival. If we cannot ship within a promised timeframe, we will provide the notice and cancellation or refund options required by applicable law.

Existing Orders and Delivery Problems

For an existing order, refer to the shipping timeframe shown when you placed the order and the latest carrier information. A newer shipping policy does not restart an older order's waiting period or replace the terms given at its checkout.

If an in-stock order has not shipped within its dispatch window, tracking has stalled, the quoted delivery window has passed, or a parcel is marked delivered but missing, contact us for an individual review. Please also report wrong, damaged, or incomplete deliveries to support.

Address Changes, Cancellations, and Returns

Check your delivery address before ordering. Contact support immediately if you need a change or cancellation. Our team must confirm whether fulfillment can still be stopped or changed. Once shipped, an order generally cannot be cancelled in transit; the applicable return process and any statutory cancellation rights remain available.

See our Refund & Returns Policy for details. Do not mail products to our business correspondence address without return instructions.

Digital Products — No Refunds

We do not offer refunds for digital products, including printable coloring books, downloadable files, and other digital resources, due to the nature of digital purchases. Digital products are not eligible for our voluntary 30-day return or money-back policy, which applies only to eligible physical products.

Digital products are delivered electronically; no physical item is shipped. If you have trouble receiving, downloading, or opening your purchase, contact support@gnmkids.com so we can help with access.

For orders containing both physical and digital products, the voluntary return policy applies only to eligible physical items. This does not limit any rights or remedies that cannot be excluded under applicable law, or remove rights relating to purchases made under earlier terms.

Contact

Email support@gnmkids.com or call 1-888-332-9051.