Refund policy

Last updated: October 1, 2026

Digital Products — No Refunds

We do not offer refunds for digital products, including printable coloring books, downloadable files, and other digital resources, due to the nature of digital purchases. Digital products are not eligible for our voluntary 30-day return or money-back policy, which applies only to eligible physical products.

Digital products are delivered electronically; no physical item is shipped. If you have trouble receiving, downloading, or opening your purchase, contact support@gnmkids.com so we can help with access.

For orders containing both physical and digital products, the voluntary return policy applies only to eligible physical items. This does not limit any rights or remedies that cannot be excluded under applicable law, or remove rights relating to purchases made under earlier terms.

30-Day Returns for Physical Products

If you are not satisfied with physical books purchased directly from our store, you may request a return within 30 days of delivery. Contact support@gnmkids.com before sending anything back so we can provide the correct instructions and return address for your order.

Returned books must be in good physical condition and include the items being returned. Heavy use, damage caused after delivery, or missing contents may affect eligibility for a full refund. These conditions do not apply to defects or damage that were present when your order arrived or caused by our fulfillment error.

The voluntary 30-day return window is in addition to any rights you have under applicable law. It does not shorten statutory rights concerning faulty, misdescribed, or undelivered goods, or any mandatory cancellation rights.

Change-of-Mind and Duplicate-Purchase Returns

For returns because you changed your mind, ordered an unwanted quantity, purchased duplicate books, or decided the books were not a good fit, you are responsible for return shipping. Follow the instructions supplied by support and keep your return tracking.

Original paid shipping, gift-wrap, customs, and similar charges are generally not refundable for voluntary change-of-mind returns, except where required by law. Any applicable tax refund is handled in accordance with the transaction and legal requirements. Refunds for returned items reflect the amount actually paid after applicable discounts.

Wrong, Damaged, Defective, or Missing Items

If your order is incorrect, incomplete, damaged, or defective, contact us before arranging a return. Describe the issue and include clear photos of the books, packaging, and shipping label when available. Our team will review the order and provide the appropriate replacement, return, or other resolution instructions.

We distinguish fulfillment errors and damaged or defective deliveries from change-of-mind returns. Do not pay to return an incorrect or damaged order without first contacting our support team.

Cancellations and Order Changes

In-stock physical orders dispatch within one business day, so contact us immediately if you need to cancel or change an order. Before shipment, we must check whether our logistics team can stop or amend fulfillment. A request or an unshipped status does not by itself confirm cancellation. We will confirm cancellation and any refund once completed.

Once an order has shipped, it generally cannot be cancelled in transit. Where the carrier permits it, refusing delivery may be an option after you contact support. If delivery cannot be refused, contact us for return instructions. An eligible refund follows receipt and inspection of the returned books; refusing a parcel does not automatically issue a refund.

If one parcel contains several orders or sets and you wish to keep some of them, contact us for instructions to return only the unwanted items. Refusing the entire parcel would also return the items you want to keep.

If we cannot ship within the promised timeframe, the notice, cancellation, and refund rights required by applicable law apply.

Preparing a Return

  • Contact support within the applicable return window and follow the return instructions we provide.
  • Use the return address assigned to your order. Our business correspondence address is not a general returns address.
  • Pack the books securely and include your order number and any return reference provided by support.
  • Send us the return tracking number and retain proof of shipment.

For an eligible U.S. book return, you may ask the post office whether USPS Media Mail is an economical option. The post office determines eligibility and current rates. U.S. return instructions do not automatically apply to Canadian or other international returns.

Refunds

Eligible return refunds are processed after the returned books are received and inspected. Cancellation refunds follow a confirmed cancellation. We will notify you of the result and confirm when a refund has actually been issued, normally to the original payment method. Refunds are handled within any applicable legal deadlines.

Bank and payment-provider posting times vary. A return request, return tracking number, or cancellation request does not itself confirm that a refund has been issued. If a confirmed refund has not appeared, check with your payment provider and reply to your existing support conversation so we can review its status.

For gift orders or purchases through a marketplace, contact us for the process that applies to that order; marketplace purchases may need to be handled through the marketplace.

Questions?

Email support@gnmkids.com or call 1-888-332-9051. Please keep order details and personal information in private support messages.