Refund & Returns Policy

30-day returns#

If you are not satisfied with your purchase, you may request a return within 30 days of delivery.

Before sending anything back, contact support@gnmkids.com for the correct return instructions. Return addresses are not published because the correct return location may depend on the order and destination.

Returned books must be in good physical condition. Items showing damage, heavy use, or missing contents may not qualify for a full refund.

Buyer-remorse returns#

For returns caused by a change of mind, ordering the wrong quantity, or deciding the books are not a good fit:

• The customer is responsible for return shipping.

• The books must be returned in acceptable condition.

• The customer assumes responsibility for the package while it is being returned.

• Original shipping charges, gift-wrap fees, customs charges, and similar fees are not refundable where applicable.

Our error, damaged items, or missing items#

If you received the wrong books, an incomplete order, or items that arrived damaged, contact support before returning anything. Include clear photos of the items, packaging, and shipping label when available.

We will review the issue and provide the appropriate replacement, return, or resolution instructions. Do not pay to return an incorrect or damaged order unless our support team instructs you to do so.

Cancellations#

An order may be cancelled while it has not yet been processed. Contact support as soon as possible. Once an order has shipped, it cannot be cancelled, but it may be eligible for return under the 30-day policy.

Refunds#

Refunds are processed after an eligible return is received and inspected, or after an approved cancellation. We will send a confirmation when the refund has been issued. Posting time may vary depending on the bank or payment provider.

For assistance, contact support@gnmkids.com.