If your package is lost, damaged, incomplete, or marked as delivered but cannot be found, please contact support@gnmkids.com.
When available, include photos of the damaged items, packaging, shipping label, or delivery location. For a package marked delivered but missing, first check with household members, neighbors, your building manager, and around the delivery location.
We will review the shipment and make the situation right, including arranging a replacement when appropriate. Please do not return damaged or incorrect items until our support team provides instructions.